Visit ovpay.nl/en/travelcosts or ovpay.nl/en/travelhistory and select the costs you would like to be refunded. You find the reference number in your bank account overview, it starts with NLOV followed with 14 numbers and letters. Enter the reference code and the costs. After you successfully adjusted your check-in or check-out, you will receive a refund in one of the following ways:

• The amount to be received will be set off with one of your upcoming debits;
• If you are not traveling soon and we therefore cannot set the amount off, the money will be refunded to your account.