Please complete the claim form below in the event of an incorrect transaction.

Visit Mijn OV-chipkaart for an overview of your travel details. We kindly request to enclose documents like scanned tickets or travel details. Please enter the OV-chipcard number 3528 0000 0000 0001 in case you didn't receive an OV-chipcard from the machine.

Which payment option have you used?

Bank or Creditcard information

Did you miss a check-out? Use the form at ovpay.nl/reisoverzicht  with a referencenumber and amount. You can find the referencenumber after one day in your banking information. After submitting the data you will receive the option to change the missed check-in or check-out.

OV-Chipcard information

Required fields
--- Please fill in a valid card number
Money refund reason
, Please fill in an amount

Ticket information

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Money refund reason

Personal information

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Gender

Refund information

Required fields